IT News
'War Room' notes describe IT chaos at Healthcare.gov
On the morning of Oct. 1 in Washington, temperatures in the low 80s were expected, the Republican-engineered federal shutdown was in its first day, and a Healthcare.gov "War Room" team gathered for a meeting. They kept notes....
App wrapping secures sensitive data even on malware-infected, jail-broken, unmanaged mobile consumer devices
App wrapping has emerged as a way to give IT the rare opportunity to say “yes” to user choice while simultaneously enabling a more secure, extended enterprise....
Bruce Schneier wants to make surveillance costly again
The ongoing revelations of governmental electronic spying point to a problem larger than National Security Agency malfeasance, or even of security weaknesses. Rather the controversy arising from Edward Snowden's leaked documents suggest we face unresolved issues around data ownership, argued security expert Bruce Schneier....
'Operation Hangover' hackers exploit latest Windows zero-day
The unpatched vulnerability in Windows that Microsoft acknowledged on Tuesday has been used by a known Indian hacker group responsible for earlier "Operation Hangover" attacks, security company Symantec said....
Fire at Internet Archive reaffirms need for an Internet archive
The Internet Archive, a massive, publicly accessible online repository of everything on the World Wide Web, suffered major fire damage to one of its San Francisco facilities Wednesday night....
5 ways that BYOD is shaking up tech support
Amid the clamor of "bring your own device" (BYOD), a question lurks in the background: "What happens to technical service and support?" Concerns for the tech support function encompass the extremes, from agents being overwhelmed with calls, to their becoming inhabitants of a help desk ghost town....
Do-or-die time for Acer as it hunts for winning strategy
Best known for its low-cost laptops, Acer doesn't really inspire thoughts of premium products. But building high-end hardware could be the Taiwanese vendor's best shot as it looks for a way to rescue its struggling business....
National Geographic's IT Team Turns the Page on Mobile Apps
If National Geographic taught us anything over its 125-year history, it's this: Survival depends largely on adapting to constantly changing conditions....
Twitter rides high on IPO in stark contrast to rival Facebook
Twitter's first day of trading as a public company sits in sharp contrast to Facebook's troubled and disappointing IPO a year and a half ago....
Customer-facing kiosks: Successes and pitfalls
Though not every experiment has yielded pay dirt, many organizations giving kiosks a go report minimal IT investment and improvement in customer satisfaction or employee self-service....
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