IT News
The help desk is hot again
If you thought the traditional help desk would be outsourced, automated or altogether shut down, think again. Hiring for the help desk is hot. Insider (registration required)...
Online holiday shopping up, but not as much as expected, comScore says
Desktop computer users in the U.S. spent 10 percent more during the holiday shopping season in 2013 than they did in 2012, but spending fell short of expectations from digital analytics firm comScore....
As customers fume, Microsoft promises Surface Pro 2 firmware fix ASAP
Even as Microsoft promised to speed up work on a re-release for a flawed Surface Pro 2 firmware update, customers continued to damn the company for the fiasco....
App dev 2013: The winners and losers
The software development landscape in 2013 saw technologies like JavaScript rise to new heights while others -- Java, for example -- maintained their prominence out of sheer inertia....
Looming disasters, and other tech predictions, for 2014 and beyond
More than most years, 2013 might be remembered for some ominous predictions of doom for the earth and its inhabitants....
Apple strips CEO Cook of $4M in stock grants for poor share performance
Apple CEO Tim Cook received a compensation package of $4.25 million for the 2013 fiscal year, a 2% increase over the year before....
How to Keep Cloud-Based Data Safe
A real-estate brokerage opts to back up critical documents stored in Google Drive....
Why 'Innovation Management' Isn't an Oxymoron
To foster innovation, IT leaders must balance blue-sky thinking and practical goals. However, balancing structure and creativity, often means designing new processes....
SaaS predictions for 2014
While the bulk of enterprise software is still deployed on-premises, SaaS (software as a service) continues to undergo rapid growth. Gartner has said the total market will top $22 billion through 2015, up from more than $14 billion in 2012....
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